Thank you for your purchase. We hope you are happy with it. However, if you are not completely satisfied with your purchase of a physical product, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

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Returns

All returns for physical products (such as books and manuals) must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

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Return Process

To return an item, please email customer service at bizdev@idasara.org to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Idasara (Pvt) Ltd

Attn: Returns

RMA #

bizdev@idasara.org

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Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

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Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return. Since payments are made via Cash on Delivery, refunds will be processed via bank transfer. We will contact you to obtain the necessary bank details. We will notify you by email when your return has been processed.

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Exceptions

The following items cannot be returned or exchanged:

• Digital products (e-books, toolkits)

• Services (Workshops, consulting) that have been delivered or attended.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.