Company: Idasara Digital (Pvt) Ltd (“Idasara”, “we”, “us”)
Support: support@idasara.org
Billing Support Subject: Refund/Billing Inquiry – [Global ID (e.g., IDPL/2026/XXXX) / Account Email]

This Refund & Cancellation Policy applies to purchases made for Idasara Academy (the “Service”), including subscriptions, upgrades, and other digital access products offered through our website or app. This policy should be read together with our Terms & Conditions (Terms of Service). If there is a conflict, the Terms & Conditions govern unless applicable law requires otherwise.

 

Plain-language summary

• Subscriptions are sold in Billing Cycles that run from your start/renewal date to the corresponding date in the next month (see Definitions and Examples).

• Fees are charged at the start of each Billing Cycle (your start/renewal date).

• If you cancel, cancellation takes effect at the end of your current paid Billing Cycle. You keep access until that Billing Cycle ends.

• Fees for a Billing Cycle are generally non-refundable once charged because access is provided immediately, except for narrow situations: (a) billing error, (b) legally required refunds, or (c) verified material Service failure that substantially prevented access.

 

1) Definitions

Calendar Month / Month: A period starting on a specific day of one month and ending on the corresponding day of the next month. For example, December 5 to January 4 constitutes one calendar month.

Billing Cycle: A Calendar Month/Month (as defined above) that starts on your Subscription start/renewal date and ends on the corresponding date in the next month, consistent with our Terms & Conditions. If a corresponding day does not exist in the next month (e.g., a Subscription starts on the 31st), the Billing Cycle ends on the last day of the next month, and renews the following day.
Subscription: paid access to the Service for a Billing Cycle or other stated term disclosed at checkout.

Fees: amounts charged for subscriptions, add-ons, upgrades, and applicable taxes.
Customer: the person or entity paying for the Subscription (including a School/Organization).

Business Day(s): Monday to Friday excluding public holidays in Sri Lanka. For timelines in this policy, “within Business Days” means within 5 Business Days unless a different number is specified.
Capitalized terms not defined here have the meanings in our Terms & Conditions.

 

2) Billing Cycle, Renewal, and Payment Timing

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2.1 Payment timing

Fees are charged at the start of each Billing Cycle (your start/renewal date) for the upcoming Billing Cycle.

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2.2 Auto-renewal vs manual renewal

Your plan may be auto-renewing or manual-renewal depending on what is disclosed at checkout. If auto-renewal applies, you authorize Idasara (and our payment processor) to charge Fees at the start of each Billing Cycle until you cancel.

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2.3 Immediate access

Because the Service is digital and access is provided immediately upon successful payment, cancellation does not reverse access already granted for the current Billing Cycle.

 

3) Cancellation

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3.1 Effective at end of current Billing Cycle

If you cancel, cancellation takes effect at the end of your then-current paid Billing Cycle. You will not be charged for the next Billing Cycle if you cancel before the renewal charge occurs. To avoid renewal charges, we recommend cancelling at least 24 hours before your renewal date where feasible.

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3.2 Access continues through paid period

You will keep access to paid features until the end of the current paid Billing Cycle.

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3.3 How to cancel (individual users)

Cancel through:

• your account settings (if available); or

• by emailing support@idasara.org with the subject: Refund/Billing Inquiry – [Global ID / Account Email].

 

3.4 How to cancel (School/Organization customers)

If your Subscription is purchased or managed by a School/Organization, cancellation requests must be submitted by an authorized School/Organization administrator (or as otherwise agreed in writing with Idasara). Individual users in such accounts should contact their administrator first.

 

3.5 How to cancel (Scholarship users with paid upgrades)

If you are a Scholarship user who purchased a paid upgrade, you may cancel through account settings (if available) or by contacting support@idasara.org. Cancellation takes effect at the end of your then-current paid Billing Cycle.

 

4) Refund Policy (Core Rule + Narrow Exceptions)

4.1 Core rule: no refund once a Billing Cycle has started and Fees are charged

Except as set out in Sections 4.3 to 4.5, once a Billing Cycle begins and the Fees for that Billing Cycle are charged, the payment is non-refundable, even if you stop using the Service during that Billing Cycle.

 

4.2 No proration or credits (general)

Except where required by law or expressly provided in this policy, we do not provide prorated refunds or credits for unused days, partial usage, “change of mind,” early cancellation, or dissatisfaction with AI outputs.

 

4.3 Exception A — Billing error (confirmed)

If we confirm a billing error attributable to Idasara (for example, duplicate charge, incorrect plan charged due to our system error, or a renewal charge after you successfully canceled for a future Billing Cycle), we will correct it by:

• refunding the incorrect amount to the original payment method; and/or

• where appropriate, applying an equivalent adjustment (such as correcting plan access or extending access),
  unless applicable law requires a specific remedy.

 

4.4 Exception B — Legally required refunds

Nothing in this policy limits rights that cannot be excluded under applicable law. Where a refund is required by law or a binding court/authority order, we will process it to the original payment method unless law requires otherwise.

 

4.5 Exception C — Verified material Service failure that substantially prevented access

If a verified material failure of the Service attributable to Idasara substantially prevented you from accessing paid features for a meaningful portion of your Billing Cycle, we may provide a fair remedy, which may include:

• an extension of access for an equivalent period; or

• a partial refund proportionate to the verified period of non-access,
  as determined by Idasara acting reasonably and consistent with applicable law.

For clarity, “material failure” generally means a Service-side outage or defect that prevents access to core paid features for 48 consecutive hours or 72 cumulative hours within the Billing Cycle (excluding planned maintenance with reasonable notice, or emergency maintenance required for security/stability).

This exception does not apply to:

• issues caused by your device, browser, network, or third-party app settings;

• minor defects that do not substantially prevent access; or

• dissatisfaction with learning outcomes or AI outputs.

 

4.6 AI performance dissatisfaction

AI features are probabilistic and may make mistakes. Dissatisfaction with AI outputs, or the need to verify AI-generated content, does not qualify for a refund under this policy.

 

5) Billing Errors, Duplicate Charges, and Incorrect Charges (Process)

 

5.1 Report window

To help us resolve billing issues quickly, contact support@idasara.org within 7 days of the charge date. If you contact us later, we will still review the matter and respond, but remedies may be limited by payment processor rules or applicable law.

 

5.2 What to include

Please include:

• Account email and/or Global ID (e.g., IDPL/YYYYMM/XXXXXXX)

• Charge date, amount, and currency

• Transaction reference/receipt

• A brief description of the issue

 

5.3 Investigation and resolution

We will investigate our logs and payment records. If we confirm a billing error attributable to us, we will apply the remedy in Section 4.3.

 

5.4 Processing timelines

Confirmed billing error corrections are initiated within 5 Business Days. Banks/payment processors may take additional time to post the refund.

 

6) Unauthorized Payments and Account Compromise

 

6.1 Report promptly

If you believe a charge was unauthorized, contact support@idasara.org as soon as possible.

 

6.2 Security checks

We may request information to verify account ownership and investigate account compromise.

 

6.3 Outcome

If we confirm that unauthorized access caused charges that were not permitted by you and were not the result of your negligence (for example, intentionally sharing passwords or payment credentials), we will work with the payment processor to address the issue where possible, consistent with applicable law and processor rules.

 

7) Chargebacks and Payment Disputes

 

7.1 Contact us first (recommended)

Before initiating a chargeback, please contact support@idasara.org so we can review and attempt to resolve the issue quickly.

 

7.2 If a chargeback is filed

If a chargeback reverses a valid payment for a Billing Cycle in which access was provided, we may suspend paid access while the dispute is being reviewed.

 

7.3 Fair use and account integrity

We understand customers may use chargebacks where genuinely necessary. However, repeated chargebacks that are determined by the payment processor to be invalid or abusive may result in additional verification requirements for future transactions or restrictions on payment methods, consistent with applicable law.

 

8) Scholarships (Access Programs) — Refund Note

 

8.1 No monthly cash fund

Scholarships provide discounted/free access and do not include any monthly cash fund or cash payout.

 

8.2 Paid upgrades by Scholarship users

If a Scholarship user pays any Fees (for example, a discounted upgrade), the same Billing Cycle and refund rules in this policy apply.

 

8.3 Revocation

If Scholarship access is revoked for policy breach or fraud, no cash refund is created unless legally required.

 

9) Service Unavailability / Material Defect (Support Route)

If you experience a Service issue, contact support@idasara.org with:

• your Account email/Global ID,

• device and app/browser details, and

• a brief description and screenshots (if available).

We may request additional information to verify and diagnose the issue. Remedies (if any) are governed by Section 4.5.

 

10) Examples (Billing Cycle and Renewal)

• Example 1: Start date December 5 → Billing Cycle runs December 5 to January 4 (inclusive) → renews/charges again on January 5.

• Example 2: Start date March 15 → Billing Cycle runs March 15 to April 14 (inclusive) → renews/charges again on April 15.

• Example 3 (31st rule): Start date January 31 → Billing Cycle ends on February’s last day → renews/charges again the next day.

 

11) Contact

Email: support@idasara.org
Subject: Refund/Billing Inquiry – [Global ID (e.g., IDPL/YYYYMM/XXXXXXX) / Account Email]