Employerbility
Lessons
Resume, Cover Letter & Interview Skills
Lesson
10
Telling Your Story: Translating Experience into Value
Why This Lesson Matters Your resume (CV) and cover letter are your professional introduction. Your interview is your chance to prove your value. If your resume is poorly formatted, your cover letter is generic, or your interview answers are weak, all the skills you've built (Modules 1-8) and the networking you've done (Module 9) will be wasted.
A hiring manager in Sri Lanka often looks at a CV for less than 10 seconds. Your documents must be clear, professional, and relevant to the specific job. This lesson teaches you how to stop listing tasks you did ("I was responsible for...") and start showcasing the value you created ("I achieved..."). This is how you turn your past experience into a future job offer.
"Your resume gets you the interview. Your interview gets you the job."
Step 1: The Modern Resume (CV) - A 1-Page Advertisement
Your resume is not your life story. It is a one-page advertisement designed to get you an interview. It must be clean, scannable, and tailored.
Structure:
Contact Information: Name, Phone, Professional Email (Module 8), LinkedIn Profile (Module 9).
Professional Summary (2-3 Lines): A short summary of who you are and what you offer. (e.g., "A growth-minded and reliable [Your Role] with 2+ years of experience in [Your Skill] and a proven ability to solve complex problems and collaborate with teams.")
Skills: A bulleted list of your strongest technical (e.g., Excel, MS Word, Python) and soft skills (e.g., Critical Thinking, Teamwork, Communication).
Experience: List jobs in reverse-chronological order (newest first).
Education: Degrees, diplomas, and relevant certifications.
The Golden Rule: Use Action Verbs & Quantify: Do not use "Responsible for..." Instead, start each bullet point with a strong action verb and add a number (quantify) to show impact.
Instead of... | Use This (Action + Impact) |
Responsible for customer service. | Handled 50+ customer inquiries daily, achieving a 95% satisfaction rating. |
Worked on a team project. | Collaborated with a team of 4 to design a project, completing it 2 weeks ahead of schedule. |
Tracked expenses for the club. | Managed a LKR 50,0t0 club budget using Excel, reducing costs by 10% through careful tracking. |
Step 2: The Cover Letter - Answering "Why You?"
Your cover letter's job is to connect the dots between your CV and the specific job you want. It should be one page, professional, and never generic.
Paragraph 1: The Hook. State the exact role you are applying for and why you are excited about it (mention the company by name).
Paragraph 2: The Proof. Pick the 1-2 most important requirements from the job description. Give a specific example (a mini-story) of how you successfully used that skill in a previous role or project. This is where you mention your teamwork (Module 5) or problem-solving (Module 4) skills.
Paragraph 3: The Connection. Re-affirm your interest in the company (not just the job) and state your confidence that your skills can help them achieve their goals.
Paragraph 4: The Call to Action. Thank them for their time and state that you look forward to discussing your qualifications in an interview.
Step 3: Mastering the Interview - Proving Your Value
The interview is a conversation, not an exam. It's your chance to show your Growth Mindset (Module 1) and Professionalism (Module 6).
Prepare: Research the company. Re-read the job description. Prepare 3-4 success stories (like the ones for your cover letter) that you can adapt to different questions.
The STAR Method: This is the best way to answer behavioural questions ("Tell me about a time when...").
Situation: Set the scene briefly. (e.t., "In my last project...")
Task: What was your goal? (e.t., "...I was asked to solve a customer complaint...")
Action: What specific steps did you take? (e.t., "...I used the 5 Whys (Module 4) to find the root cause...")
Result: What was the positive outcome? (e.t., "...As a result, the customer was happy, and we implemented a new process to prevent the issue.")
Ask Smart Questions: At the end, always have 2-3 questions for them. This shows curiosity (Module 1).
Good Question: "What does success look like for the person in this role in the first 90 days?" (Module 2)
Bad Question: "How much does this job pay?" (Wait until they make an offer).
Step 4: The Follow-Up
Within 24 hours of every interview, send a brief, professional thank-you email (Module 3, Module 8). This is non-negotiable. It shows professionalism (Module 6) and keeps you top-of-mind.
The Golden Rule Always tailor your application. A generic resume sent to 100 companies is less effective than 5 high-quality, tailored applications.
Your Path: The Amateur vs. The Professional Applicant
The Amateur Applicant | The Professional Applicant (Agency) |
Uses the same generic resume for every job application. | Tailors the CV and cover letter with keywords from the specific job ad. |
Lists “responsibilities” and tasks on their CV. | Showcases achievements and results using action verbs and numbers. |
In the interview, gives vague, rambling answers. | Uses the STAR Method to tell clear, concise, and powerful stories of their skills. |
Forgets to send a thank-you note after the interview. | Sends a polite, professional thank-you email within 24 hours (Module 6). |
Exercises: Your Turn to Plan
Exercise 1 — Translate Your Experience.
Take one "task" from your past (a job, a university project, or a volunteer role). Rewrite it using the "Action + Impact" formula. (e.g., "Wrote a report" becomes "Researched and wrote a 20-page report that earned a distinction grade.")
Exercise 2 — Develop Your STAR Story.
Think of one time you solved a problem (Module 4) or worked in a team (Module 5). Write out the S, T, A, and R for that story. Practice saying it out loud.
Exercise 3 — Draft Your Professional Summary.
Write a 2-3 line professional summary for the top of your resume. Make sure it describes your mindset (e.g., "Growth-minded") and your key skills.
Exercise 4 — The Follow-Up Draft.
Write a short, professional thank-you email template that you can adapt after an interview. Save it in your "Job Search" folder (Module 8, Module 9).
Quick Win Find a clean, professional, 1-page resume template (you can find them in MS Word, Google Docs, or Canva). Copy your old information into this new, modern format. A clean design makes an instant positive impression.
Common Roadblocks (and Simple Fixes)
Roadblock | Description | Simple Fix |
"I have no experience" | Believing you can’t quantify impact because you’ve only done student projects or unpaid work. | Fix: All Experience is Valid. University projects, club leadership, and volunteer work are all valid experiences. “Collaborated with 3 students to finish a final-year project” is experience. “Managed a LKR 20,000 budget for a club event” is experience. |
"I get too nervous" | Feeling high anxiety and freezing up during the interview. | Fix: Prepare & Reframe. Nerves are normal — the best cure is preparation. Practice your STAR stories out loud. Reframe the interview as a conversation to see if the company is a good fit for you, not just an exam. |
No Response to Applications | Sending out many applications and hearing nothing back (the “black hole”). | Fix: Focus on Quality & Networking. This often means your CV isn’t tailored or you’re only in the Visible Market. Shift your focus: spend 80% of your time on networking (Module 9) and 20% on high-quality, tailored applications. |
Keeping Yourself Motivated Every "no" is data.
Iterate and Improve: A rejection is not a failure; it's data. Did your resume fail to get the interview? Improve it. Did your interview answer feel weak? Practice it. This is the Growth Mindset (Module 1) in action.
Focus on the Process: You cannot control the outcome (getting the job), but you can control the process (sending 5 high-quality applications, contacting 3 new people on LinkedIn). Focus on winning the process.
Remember Your "Why": Revisit your goals (Module 2). This job is just a stepping stone. Keep your long-term vision in mind.
"The goal is not to be perfect; the goal is to be prepared."
Your Step is Complete You now have the tools to create a professional resume, write a compelling cover letter, and confidently handle a job interview using the STAR method. You know how to translate your skills into a story of value.
